Why Air Travel Complaints Are on the Rise
News from Condé Nast Traveler:

Spirit Airlines’ inclusion may have bumped the number of traveler complaints.

Airlines are losing fewer bags and getting more customers to their destinations on-time, and yet complaints are on the rise, according to the latest report on air service for the first half of 2015 from Department of Transportation’s Bureau of Transportation Statistics. According to the report, overall complaints about air travel rose to 9,542 in the six-month period between January and June 2015, up 20 percent from the same period in 2014 (when 7,935 complaints were lodged).

The latest data show that the total number of complaints about the 13 largest U.S. airlines rose to 6,412 for the first six months of 2015, up from 4,756. (One thing to take into account: more people were flying this year.) So to adjust for this variable, DOT uses another measure—the number of gripes per 100,000 “emplanements” (government-speak for passengers). That number too is up, though not so dramatically—from 1.50 to 1.89.

Still, percentage-wise, that’s a significant uptick—so what’s the problem? One answer can b…………… continues on Condé Nast Traveler

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Related News:

Tech: Hackers target air travel systems, net neutrality battle enters new phase
News from Washington Post:

Hackers linked to China are said to have breached American Airlines and Sabre, a company that processes reservations for hundreds of airlines and hotels. As Bloomberg reports: “Both companies were hacked as part of the same wave of attacks that targeted insurer Anthem Inc. and the U.S. government’s personnel office, according to three people with knowledge of the cybersecurity probes. The investigators have tied those incursions to the same China-backed hackers, an assessment shared by U.S. officials, the people said. The latest incidents, which haven’t previously been reported, are the broadest yet on the U.S. travel industry, emerging a week after security experts attributed an attack on United Airlines, the world’s second-largest carrier, to the same group.”

NEW PHASE FOR NET NEUTRALITY FIGHT: Critics trying to kill net neutrality finished drafting their court arguments this week, bringing the battle over the rules into a new stage. As The Hill continues on Washington Post
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